Strawberry Matcha Neapolitan Cookies

Due to the perishable nature of our cookies, we unfortunately cannot accept returns or exchanges. All sales are final. However, if you experience any issues with your order, such as damaged or incorrect items, please contact us within 48 hours of receiving your package. We'll do our best to resolve any concerns and ensure you're completely satisfied with your experience!

Thank you for understanding and for supporting our small business!

We take great care in packing and shipping our delicious cookies to ensure they arrive fresh and in perfect condition. Please review our shipping details below:

• Processing Time: All orders are processed within 2-3 business days. You will receive an email with tracking information once your order has shipped.
• Shipping Methods & Rates: We offer standard and expedited shipping options. Shipping rates are calculated at checkout based on your location and preferred shipping method.
• Packaging: Our cookies are carefully packaged to maintain freshness during transit. Upon arrival, we recommend storing the cookies in a air-sealed container and consuming them within 7-10 days of receiving your order for the best taste, though they can be refrigerated or frozen for longer storage.
• Shipping Delays: While we strive to ship orders promptly, please note that shipping carriers may experience delays, especially during peak seasons or due to unforeseen circumstances. We are not responsible for any delays caused by the carrier once the package has left our facility.
• Shipping Restrictions: We currently only ship to addresses in the United States. We do not ship to P.O. Boxes.
• Order Issues: If you experience any issues with your order (e.g., damaged goods, incorrect items, etc.), please contact us within 48 hours of receiving your package. We’ll do our best to resolve any concerns quickly.

Thank you for choosing us for your sweet treat needs!